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DELIVERY & SHIPPING POLICY

METHOD OF DELIVERY

  • Deliveries happen 9am – 5pm daily, Monday – Saturday.
  • Deliveries can occur at any date from purchase to estimated delivery date.

SHIPPING CHARGES

  1. A standard shipping & handling fee of RM25.00 for 1-5 carton for local delivery unless otherwise stated.  * (the fee is subject to change by the management without prior notice).
  2. STRICTLY NO REFUND for shipping & handling charges.
  3. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

  1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  2. Confirmed orders will be processed within the next business working days, excluding Saturday, Sunday & public holidays.
  3. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
    1. Peninsular Malaysia : 1-3 business working days.*
    1. Sabah & Sarawak : 1-3 business working days.*

*subject to courier service’s changes.

SALES, PROMOTIONS & FESTIVES PERIODS

  1. During peak online sales & promotional periods, orders and deliveries may take longer time.
  2. For festive seasons, please place your order three days in advance in addition to the regular lead time required.