METHOD OF DELIVERY
- Deliveries happen 9am – 5pm daily, Monday – Saturday.
- Deliveries can occur at any date from purchase to estimated delivery date.
SHIPPING CHARGES
- A standard shipping & handling fee of RM25.00 for 1-5 carton for local delivery unless otherwise stated. * (the fee is subject to change by the management without prior notice).
- STRICTLY NO REFUND for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
- Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
- Confirmed orders will be processed within the next business working days, excluding Saturday, Sunday & public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
- Peninsular Malaysia : 1-3 business working days.*
- Sabah & Sarawak : 1-3 business working days.*
*subject to courier service’s changes.
SALES, PROMOTIONS & FESTIVES PERIODS
- During peak online sales & promotional periods, orders and deliveries may take longer time.
- For festive seasons, please place your order three days in advance in addition to the regular lead time required.